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Privacy Policy 


This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our service and completing any forms you agree to your data being used for the purposes specified below:

For the purpose of The General Data Protection Regulation (GDPR) 25/05/18 Green Light Mediation Ltd will be what is termed the “Controller” of the personal data you provide to us. Our company no. 7982644 and our registered address is 35-37 Ludgate Hill, London EC4M 7JN Our Correspondence address is Office 8, Maylands Business Centre, Redbourn Road, Hemel Hempstead, HP2 7ES. 

Information we may collect from you & why

We collect the following data about you:

We will collect basic personal data about you, and may also collect special categories of personal information about you (often known as “sensitive personal data”). This is due to the nature of our work and is necessary for us to write up documents containing the outcomes of the process which you may elect to provide to a solicitor within divorce proceedings in order to create a legally binding final order or to demonstrate an outcome signed up to by both parties containing the relevant background information with intentions or considerations given or as part of any arrangement or to demonstrate to a court an arrangement that was signed up to by both parties and recorded by the mediators present. Information includes name, address, email address, telephone numbers, date of birth, occupation, children’s names, children’s dates of birth and educational establishments currently attended, basic income and outgoings information, diagnosed medical conditions that are relevant to the process such as the special needs of a child or adult that should be taken into account within any proposal worked on in mediation.  We also require this information in order to contact clients during the process. Financial information such as bank statements, P60’s, payslips company accounts and other evidence based financial documents are only required for financial or all issues mediation not for children’s matters. The exception to this is a children’s matter where child maintenance or additional finance is a matter disputed during the process in which case evidence of income and basic outgoings may form part of the process. Mediation is a voluntary process and if both parties do decide to proceed without full disclosure it may still be possible to reach an outcome that can be made legally binding by order of the court ultimately.

 If there is a court order in place we will need to have sight of it and it may be added to your client file. This is to ensure that all mediations conducted do not breach any existing orders or put any persons, particularly any minors, at risk of harm to include the mediators.

If a client specifically requests that personal data such as their email address, telephone number or address are kept confidential during the mediation process we will respect their privacy.

We work with clients in many different situations and therefore if a client informs us that if information is disclosed they or their children could be at risk we will take this very seriously. That does not imply a judgement about the accuracy or basis of such comments but simply to avoid potential harm or accusation of harm.

If you have chosen to sign up for further information through our website we will also hold your name and email address in the back office of our website. Our website is a WIX product and is owned by You are able to remove your details by unsubscribing to any emails sent via this means.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns.

Location information

We may also use technology to determine your current location (or the location of your IP address). Some of our services are barred from delivery to certain geographical locations; other services require your location data for the features to work.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Where we store your personal data

Green Light Mediation stores your personal data in a lockable cabinet in a room that is alarmed when not in use by the Green Light Mediation team. We do not email or post any data to third parties except at your specific request such as to post a MIAM certificate to your solicitor or to forward a file note to another mediation service where for example the other party wishes to mediate in a different region and our client need not attend a further MIAM appointment with a file note supplied. In a situation such as the aforementioned we are likely to need to contact the other service and inform them of passwords where we are sending encrypted files. By submitting your personal data you agree to your information being stored. Outcome documents containing your data will not be drawn up without your express consent in writing. We do not record telephone calls, but do keep notes of calls and file notes as a memory aid for the mediator, these belong to the mediators and as explained at the MIAM appointment and on the Agreement to Mediate with each client the process is confidential and proposals discussed in mediation cannot be disclosed to a court unless both parties agree to this. Any exceptions to confidentiality are discussed at the first meeting and written in the Agreement to Mediate form which must be signed to protect all parties before mediation commences.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Our website uses technology, for more information please see their policy below:

What we do with it?

All the personal data we hold about you will be processed by our staff in the United Kingdom and no third parties will have access to your personal data unless there is a legal obligation for us to provide them with this.

How long we keep it?

Clients – We will generally keep your personal data for 6 years after you cease using our services after which it will be destroyed if it is no longer required for the lawful purpose (s) for which it was obtained.


Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 

In accordance with the GDPR, we are informing you that we use cookies on our site. Cookies are implemented in every site built by Wix. Take a look at the table below to view which cookies Wix implements on Wix sites:

Cookie name                         Life span                                Purpose

svSession                                                    Permanent                                                   Creates activities and BI

hs                                                               Session                                                        Security

incap_ses_${Proxy-ID}_${Site-ID}                 Session                                                        Security

incap_visid_${Proxy-ID}_${Site-ID}                Session                                                       Security

nlbi_{ID}                                                      Persistent cookie                                          Security

XSRF-TOKEN                                                 Persistent cookie                                          Security

smSession                                                     Two weeks                                                  Identify logged in site members



Wix business solutions (e.g. Wix Stores, Wix Restaurants, Wix Bookings, etc.,) and third-party apps may use cookies that aren't listed in the table above but that does not apply to the Green Light Mediation site. You can check which cookies are used on these platforms using Chrome's built-in cookie view. Just click Secure next to the URL bar and then click cookies. If you have your own site make sure that you are viewing your site in incognito mode, so that your browser doesn't detect your own cookies too. 

Under the GDPR, we are not required to receive your site visitors' consent when using cookies on your site.

For more information about WIX websites

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